Quick links

• Register Complaint
• Roundcube Usage FAQ
• Room 240 Status
• IP Allocation
• Latest News
• OTRS Admin login
• Mailing Lists

About Helpdesk Service

Welcome to the IT Helpdesk of this department. This is provided to help you register a complaint or request a job, through a web page, for departmental IT services such as Email, Web, Room 240, Medusa room, Desktop computers, Lecture hall computers, etc. You will also find links to Latest News and information related to these services.

• 2 Steps to register a request/complaint
• About this automated system (OTRS)

Latest News and Updates

• Mon Oct 13 00:19:19 IST 2008 Booking status for Lecture/Computer Halls is now available online. Requests to book halls (which were made with Mr Mahadik, will now have to be made by sending a mail to sysad@che. Please consult the page for availability before sending a request.
• Mon Aug 25 07:03 IST 2008 Roundcube: A new webmail interface for Chem Engg Mail Server is up and accessible from here. Details and frequently asked question on its usage is provided in this page.
• Mon Dec 31 19:47:47 IST 2007 A mailing list manager (Mailman) has been installed. This is only for the members of this department. A listing of all the mailing lists is available here. If any group wishes to setup a mailing list, they should write to sysad@che, with a brief justification.
• Wed Sep 5 12:21:08 IST 2007 Computer Room 240 will be open for students use after office hours, Monday to Saturday from 5:30 pm to 11:30 pm. The details can be found here.
• Tue Jul 25 09:00:00 IST 2007 New SysAd Soumyakanta Moharana joins today. The firstname is pronounced shortly like /shoummo/ not /soumya/. Email: soumya{at}che.iitb.ac.in
• Sun Jul 22 07:30:43 IST 2007: Tyring out New Helpdesk Service

Steps to Register a Complaint

1. Login with your IITB LDAP ID and password, and click on the "New Ticket" icon.
2. Compose a message to the appropriate category, Choose the priority, and Submit it. The table below provides an indicative estimate of the urgency of completion of a job.

   Priority	Approx Time
   Very High	2 hrs
   High	5 hrs
   Normal	1-2 days
   Low	3-5 days
   Very Low	2 weeks

   Register a Complaint Now!

About OTRS

OTRS, which is short for Open-source Ticket Request System, is an open-source Issue tracking system software package which an institution can use to assign tickets (JobIDs) to incoming queries, thereby greatly facilitating the handling of support requests and other customer traffic.

We encourage you to use this service to register a complaint so that it is easy to keep track of all the requests at one place and streamline the services. Unless it is exteremely urgent, please avoid taking the sysads by person to attend to your requests.